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Customer reviews

of our five-star hotel in Marrakech

Our customer satisfaction index



124 reviews

Evaluation criteria

  • Bedroom 4.75 / 5
  • Cleanliness 4.69 / 5
  • Service 4.66 / 5
  • Price4.4 / 5

92 %

Michael M

This place is quite lovely. Our villa was elegant and luxurious (but not garish), at the same time as being quiet and tranquil - exactly what we had hoped for when seeking a week of relaxation in Marakech! The hotel setting is magical - the gardens and pools are exactly as the pictures suggest - beautiful. Even when the hotel is full (as I assume it was), you rarely bump into staff or other guests (unless you are by the main pools or at breakfast). The service was impeccable in every respect - the concierge, Lamia, is extremely helpful (eg arranging local excursions and giving advice on where to eat out); indeed, all the staff were fantastic. This hotel is very good value for money given the advertised prices of some of the comparable hotels and Riads. Indeed, given the (comparatively inexpensive) price, this is one of the best hotels I have ever stayed in! The location is important to note - the hotel is not in town. However, that is mostly a positive (in my view) as the hotel becomes something of a restful haven away from the noise and hustle and bustle of Marakech. The hotel has a couple of vans and a mini-bus, which provide a free shuttle service into town three times a day. Or, in our case, if you are tardy, the hotel will take you into town at any hour for a very good price (charged to your room) and taxis are available to the hotel 24 hours a day. Considering it is a boutique hotel, this worked extremely efficiently! It is very hard indeed to fault this place.…

92 %

James Henderson

We had a great experience at this hotel. We went out-of-season, which meant that there where fewer people staying at the hotel and as a result we got a upgrade from a suite to a Pavilion with Private Terrace, which was great. The breakfast was really good. The staff where very friendly and attentive. We used the private cinema one evening to ourselves.

92 %


When we arrived at this hotel we were exhausted. We could not have arrived at a better more tranquil beautiful place. The hotel is beautifully run and the staff are kind and friendly. Our room was amazing. There are three pools and a pool side restaurant and we felt quite different after a day relaxing there. I could not have been happier to have found such a wonderful place.

92 %


Take note fellow travellers. Airport transfers - tick Concierge Lamai - tick Welcome - tick Hotel setting - tick Restaurants - tick Pools - tick Staff - tick Spa - tick Maid service - tick Cleanliness - tick Friendliness- tick It was so pleasant from start to finish. Nothing was too much trouble. The nicest and most friendly of people I’ve met. Couldn’t recommend Tigmiza enough. What sets it apart are the people on the ground and the hotel setting. With a room upgrade, funny and kind pool bar team and Lamai who organised the most beautiful sunrise hot air balloon ride I’d like to thank you all most sincerely for making this trip a memorable one. I return to very few places given our small world with so much to discover but Tigmiza has become our annual November sun spot going forward! See you again next year. Shukran …

92 %


A wonderful hotel! The staff were so so friendly and kind. The 15-20 minute shuttle bus into the Medina was perfect. Swimming pool, food and room were all beautiful, I couldn't recommend this hotel more!